Website Terms & Conditions

1. About This Website

This website is operated by Susan Hancock, trading as The Reflexology & Pilates Studio. It provides information about our services, allows clients to make enquiries and bookings, and offers general wellness content. References to “we”, “us”, and “our” refer to The Reflexology & Pilates Studio.

By accessing or using this website you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

2. Acceptable Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. You must not use the website in any way that:

• breaches applicable local, national, or international law;
• sends unsolicited advertising or promotional material;
• transmits any harmful or malicious software or viruses;
• attempts to gain unauthorised access to any part of the website or its servers; or
• reproduces or republishes any part of this website without our prior written consent.

3. Intellectual Property

All content on this website — including text, images, graphics, logos, and software — is the property of The Reflexology & Pilates Studio or its licensors and is protected by UK copyright law. You may print or download pages for your own personal, non-commercial use only.

4. Accuracy of Information

We endeavour to keep all information accurate and up to date, but make no warranty as to the completeness or fitness for purpose of any content. Information on this website is for general guidance only and does not constitute professional medical or health advice. Reflexology and Pilates are complementary wellness services — always consult a qualified healthcare professional about any medical condition or before starting a new exercise programme.

5. Limitation of Liability

To the fullest extent permitted by law, The Reflexology & Pilates Studio excludes all liability for any direct, indirect, or consequential loss or damage arising from your use of this website, its content, or any linked third-party sites. Nothing in these terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

6. Links to Third-Party Websites

This website may contain links to external websites for your convenience. We have no control over those sites and accept no responsibility for their content or practices. A link does not imply our endorsement.

7. Privacy & Cookies

Your use of this website is governed by our Privacy Policy, which explains how we collect and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018. This website uses cookies to improve your browsing experience. By continuing to use the site you consent to our use of cookies. You can manage or disable cookies through your browser settings at any time, though this may affect the functionality of the site.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Service Terms & Conditions

These service terms apply to all bookings made with The Reflexology & Pilates Studio, whether online, by phone, or in person. By booking any service you confirm that you have read and agree to these terms.

9. Making a Booking

All appointments and class bookings must be made in advance via our website, by telephone, or by email. A booking is only confirmed once you receive written or verbal confirmation from us. For courses and block bookings, payment or an agreed deposit is required at the time of booking to secure your place.

10. Pricing & Payment

All prices are as listed on our website or current price list at the time of booking. Prices may be updated from time to time; any change will not affect bookings already confirmed and paid. Payment is accepted by cash, bank transfer, or other methods as displayed at the Studio. Gift vouchers are valid for 12 months from the date of purchase and cannot be exchanged for cash.

11. Cancellation Policy

Reflexology 1-to-1 Appointments

Notice periods are calculated from the time we receive your cancellation by phone or email.

• More than 48 hours’ notice — no charge. No payment is due.
• 24–48 hours’ notice — £10 cancellation charge. This will be deducted from any payment made.
• Less than 24 hours’ notice — the full session fee is charged, regardless of attendance.

Please note: repeated late cancellations may result in full prepayment being required for future bookings.

Pilates Group Classes

If you are unable to attend a booked class, you may transfer your booking to another class in the same week, subject to availability. Cancellations with less than 24 hours’ notice are non-refundable.

Pilates Block Bookings & Courses

Individual missed sessions within a block or course are non-refundable. If you are unable to continue due to a medical reason, please contact us as soon as possible — we will consider a partial credit at our discretion, subject to written notice and, where relevant, supporting medical evidence.

12. Late Arrival

Please arrive on time for your appointment. If you arrive late your session may be shortened to avoid affecting other clients, and the full session fee still applies. If you arrive more than 15 minutes late and we are unable to accommodate you, this will be treated as a late cancellation.

13. Reflexology — Important Information

Reflexology is a complementary therapy, not a substitute for professional medical advice or treatment. We do not diagnose or prescribe, and no claim is made that reflexology cures any condition.

All new clients must complete a health consultation form before their first treatment. Please disclose all relevant medical history, current medications, and conditions. Your information is held in strict confidence in line with our Privacy Policy.

Certain conditions may mean reflexology is not suitable, or may require GP clearance before treatment can begin. Common contraindications include:

• active blood clots (DVT), phlebitis or thrombosis;
• foot or lower leg infections, open wounds, or active skin conditions;
• the first trimester of pregnancy; and
• unstable epilepsy or recent surgery.

If you are unsure whether reflexology is suitable for you, please contact us before booking and we will be happy to advise.

Some clients experience a temporary healing response following reflexology — such as increased tiredness, headache, or heightened emotional sensitivity. This is a normal part of the process and typically resolves within 24–48 hours. We will advise you on aftercare at the end of your session.

14. Pilates — Important Information

Pilates involves physical exercise and carries an inherent level of risk. You participate in all sessions at your own risk. Please inform your instructor of any injuries, conditions, or limitations before every session.

All new Pilates clients must complete a health screening form before their first session. This allows us to tailor sessions safely and effectively to your individual needs. Please update us promptly if your health status changes in any way that may affect your participation.

If you have a specific injury, medical condition, or rehabilitation need, we strongly recommend starting with a 1-to-1 session before joining a group class, so we can properly assess your needs.

Clients under the age of 16 must have written parental or guardian consent and must be accompanied throughout the session.

15. Liability

We take all reasonable care to ensure client safety during treatments and sessions. However, we cannot accept liability for injury or damage arising from:

• your failure to disclose relevant health information;
• participating against the advice of your doctor or our practitioner or instructor;
• loss or damage to personal belongings; or
• circumstances beyond our reasonable control.

Our liability for any claim is limited to the total fees paid for the service in question. Nothing in these terms limits liability for death or personal injury caused by our negligence.

16. Feedback & Complaints

Your experience matters to us. If you are unhappy with any aspect of our service, please contact Susan Hancock directly by email or telephone at the earliest opportunity. We will acknowledge any complaint within 5 working days and aim to resolve it within 28 days.

17. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The current version will always be available on this page, with the date of the most recent update shown at the top. Continued use of our website or services after any change constitutes acceptance of the revised terms.

Contact Us

Questions about these terms? Get in touch:

The Reflexology & Pilates Studio
Email: thereflexologystudio@hotmail.co.uk
Tel:07515 834729
Website: https://reflexology-studio.co.uk/