AD1: Taking Funeral Instructions from a client

Learn to guide bereaved families through the funeral arrangement process. This module covers effective client interviews, understanding the key elements of a funeral service and accommodating additional requests. You will also gain practical knowledge, such as creating itemised estimates with transparency and professionalism. Learning outcomes:

• Be able to interview clients and obtain the necessary information to arrange a funeral, with an understanding of the elements that make up a funeral service.
• Understand additional services that may be required by a bereaved family.
• Be able to arrange a burial and a cremation.
• Be able to provide a client with an itemised estimate and final invoice.