FD4: Delivering Customer Service Excellence in the Funeral Sector

This module focuses on delivering exceptional customer service within the funeral sector. Learn how to address concerns with stakeholders, manage complaints effectively, and apply the ‘Customer Service Triangle’ to create a compassionate and professional experience for every client. Learning outcomes:

• Understand the importance and benefits to an organisation of providing excellent customer service.
• Understand the key features of the ‘Customer Service Triangle’.
• Understand and address issues of concern to stakeholders.
• Learn how to deal with complaints and conflict.